Wednesday July 21, 2021
We will close at 12 pm today for a staff appreciation day. If you have an emergency, please contact Animal Emergency and Trauma Hospital located in Wilmington at 910-791-7387.
We will close at 12 pm today for a staff appreciation day. If you have an emergency, please contact Animal Emergency and Trauma Hospital located in Wilmington at 910-791-7387.
Current COVID-19 PROTOCOL
We have updated our protocol in an effort to allow owners to stay with their pets during exams, while still providing a safe environment for clients and staff alike. We will continue to limit exposure by practicing the following updated protocol:
When you arrive for an appointment, please call us from the parking lot to check in. We will have you wait in your vehicle until we are ready for you. We will come out and bring you directly into an exam room. We will also be limiting the number of people permitted to come in for exams to one owner per appointment. This is an effort to minimize the number of people in the building.
If you are dropping off for boarding, surgery or any other hospitalized treatments, please call to check in and we will come out to you with any necessary paperwork while you remain in your vehicle.
If your appointment is with one of our veterinary technicians, or a work-in exam, we are continuing curbside services. When you arrive, please call to check in and we will come out to you, bring your pet in for the scheduled service while you remain in your vehicle.
If you are picking up products (medications, food, nutraceuticals, etc), you may come into the lobby for pick up and payment.
We strongly recommend that clients that have not yet been vaccinated for Covid-19 wear a mask or other facial covering inside the building.
This protocol is currently in effect.
At this time, we will remain closed on Saturdays due to staffing until further notice.
We appreciate your patience and understanding as we navigate these new and updated policies and protocols.
We have updated our protocol in an effort to allow owners to stay with their pets during exams, while still providing a safe environment for clients and staff alike. We will continue to limit exposure by practicing the following updated protocol:
When you arrive for an appointment, please call us from the parking lot to check in. We will have you wait in your vehicle until we are ready for you. We will come out and bring you directly into an exam room. We will also be limiting the number of people permitted to come in for exams to one owner per appointment. This is an effort to minimize the number of people in the building.
If you are dropping off for boarding, surgery or any other hospitalized treatments, please call to check in and we will come out to you with any necessary paperwork while you remain in your vehicle.
If your appointment is with one of our veterinary technicians, or a work-in exam, we are continuing curbside services. When you arrive, please call to check in and we will come out to you, bring your pet in for the scheduled service while you remain in your vehicle.
If you are picking up products (medications, food, nutraceuticals, etc), you may come into the lobby for pick up and payment.
We strongly recommend that clients that have not yet been vaccinated for Covid-19 wear a mask or other facial covering inside the building.
This protocol is currently in effect.
At this time, we will remain closed on Saturdays due to staffing until further notice.
We appreciate your patience and understanding as we navigate these new and updated policies and protocols.
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